Claims Feedback

Our Claims Service - Help us to Help You

KGM recognise the importance of our customers and are continuously looking for new ways to improve the level of service we deliver to you. Therefore, we would be very grateful if you would spare a few moments to tell us about the service you received from us recently.

Claims Feedback Form

Your Details

1. How would you rate the representative who took your initial call?
(On a scale of 1 to 10 where 1 is poor and 10 is excellent)

12345678910
Polite
Knowledgeable
Helpful
Efficient

2. Was the claims process explained to you when you reported your incident?

YesNo

3. Was your vehicle repairable?

YesNo

4. What was the name of the repairing garage?

5. Were you contacted by the garage within the specified time?

YesNo

6. Was the repair to your vehicle satisfactory?

YesNo

7. How would you rate the staff at the garage you dealt with?
(On a scale of 1 to 10 where 1 is poor and 10 is excellent)

12345678910
Polite
Knowledgeable
Helpful
Efficient

8. How happy were you with the presentation of your replacement vehicle?

Very Happy
Happy
Unhappy
Very Unhappy
Not Applicable

9. If your car was not repairable, did you feel that an offer was made to you promptly?

Yes
No
Not Applicable

10. How would you rate your overall experience of the claims service you received?

Excellent
Good
Poor
Very Poor

11. Are you more or less likely to renew your insurance policy with KGM Motor Insurance?

More Likely
Less Likely

12. Additional Comments?

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