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Our Claims Service - Help us to Help You

KGM recognise the importance of our customers and are continuously looking for new ways to improve the level of service we deliver to you. Therefore, we would be very grateful if you would spare a few moments to tell us about the service you received from us recently.

Your Details
Full Name Claims Reference Contact Details
1. How would you rate the representative who took your initial call? (On a scale of 1 to 10 where 1 is poor and 10 is excellent)
Polite 10 9 8 7 6 5 4 3 2 1 Knowledgeable  10 9 8 7 6 5 4 3 2 1 Helpful  10 9 8 7 6 5 4 3 2 1 Efficient  10 9 8 7 6 5 4 3 2 1
2. Was the claims process explained to you when you reported your incident?
Yes No
3. Was your vehicle repairable?
Yes No (if not please go to Q4)
3.a What was the name of the repairing garage?
3.b Were you contacted by the garage within the specified time?
Yes No
3.c Was the repair to your vehicle satisfactory?
Yes No
3.d How would you rate the staff at the garage you dealt with? (On a scale of 1 to 10 where 1 is poor and 10 is excellent)
Polite 10 9 8 7 6 5 4 3 2 1 Knowledgeable  10 9 8 7 6 5 4 3 2 1 Helpful  10 9 8 7 6 5 4 3 2 1 Efficient  10 9 8 7 6 5 4 3 2 1
3.e How happy were you with the presentation of your replacement vehicle?
Very happy Not applicable Happy     Unhappy     Very unhappy
4. If your car was not repairable, did you feel that an offer was made to you promptly?
Yes No Not Applicable
5. How would you rate your overall experience of the claims service you received?
Excellent Good Poor Very poor
6. Are you more or less likely to renew your insurance policy with KGM Motor Insurance?
More likely Less likely
Additional Comments:
Please confirm the current day of the week (Anti SPAM measure)