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An Introduction to KGM
KGM has been providing specialist motor insurance since it commenced underwriting in 1957. The company, which is named after its founder, Kenneth Gordon McNeil, is an authorised Lloyd’s syndicate (no 260) and one of the few motor insurers still heavily supported by traditional names.
One hundred per cent of our business is derived from our network of registered brokers and we remain totally committed to our intermediary channel. We have invested heavily to update our systems and personnel to cater for the needs of our partners.
KGM prides on holding traditional values whilst offering modern approaches and initiatives. We have developed for our brokers online quotation engines and implemented state-of-the-art information and communications systems and are committed to delivering a responsive, flexible support service. Our UK-based call centre provides a swift, efficient claims handling service to policyholders on a 24/7 basis.
We apply a common sense approach to underwriting and are keen to offer flexible and bespoke solutions for specific or unusual circumstances. Our experienced, approachable underwriting teams have unrivalled knowledge of the niche markets in which we specialise and are available to offer product advice and off-screen rates to support our brokers’ business.
Our Claims Department provide fully trained and dedicated teams to deal with Accidental Damage, Fire & Theft, Third Party Claims, and a Technical Team for specialist and high value losses. We work closely with our Nationwide Repair Network to ensure a high quality of service from damage estimates to final repair. Regular training and auditing helps us to maintain our claims philosophy – ‘to deal with all genuine claims fairly and efficiently in a timely manner’.
