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| Role Title: | Motor Claims Negotiator |
| Department: | Claims |
| Reporting To: | Third Party Section Leader |
| Last Updated: | May 2008 |
ROLE PURPOSE
To organise the day to day handling of motor claims and negotiating settlement within KGM parameters.
KEY ACCOUNTABILITIES
- Make up and input onto the computer any claim allocated that has not been made up by the inputting department.
- Complete all the information for the facing sheet, input information onto the computer.
- Deal with all new claims correspondence as outlined within the service standards agreement.
- Establish liability and indemnity on all claims within the allocation.
- Setting and maintaining of reserves within own authority limit.
- Maintain an effective diary regime.
- Evaluation and negotiation of non-injury motor claims.
- Assisting the team members and team leader in maintaining post within service standards.
- Requisition of claims payments.
- Close any settled claim and re-open such file, if necessary.
- Refer any claim to the Claims Director or Technical Claims Manager should the nature of the claim change, deteriorate or require major adjustment to the reserve.
- Negotiate compensation payable to Policyholders, garages, recovery operators and third parties and/or their representative.
- Operate in accordance with the set KGM Service Standards.
- Act appropriately to Data Protection requirements.
- Act in a professional manner at all times.
Secondary duties
- Provide assistance within the Claims Department.
- Assist as a referral or training resources as required.
- Assist in audit requirements both internal and external as necessary.
- Maintain awareness to health and safety within the Company.
- Maintain awareness to Company Risk exposure.
SKILLS
- Previous motor claims handling experience
- Act in a professional manner at all times
- A positive attitude
- Ability to work under pressure
- Good communication skills both written and verbal
- Good organisation
- Computer literate, MS Office
- Team player
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